Virtual Assistant

Job Description:

As a Virtual Assistant at our web design agency, you will play a crucial role in ensuring the smooth operation of our business processes. You will be responsible for a variety of tasks that support our administrative, sales, and customer service functions. This role requires excellent communication skills, a high level of organization, and the ability to multitask effectively.

Key Responsibilities:

Administrative Support:

• Assist with website project onboarding, ensuring all necessary information and materials are gathered.
• Manage proposals and contracts, including preparation, tracking, and follow-up.
• Schedule consultation calls and meetings for management, coordinating calendars and ensuring timely communication.

Sales Support:

• Answer incoming calls from potential leads, providing information and addressing inquiries.
• Follow up with leads via email and phone to nurture relationships and convert prospects into clients.

Customer Service:

• Communicate with clients, sending proposals and contracts as needed.
• Provide project updates to clients, ensuring they are informed about the progress of their projects.
• Assist with onboarding new clients, ensuring a smooth transition into our project management system.
• Address client questions and concerns during and after project completion, providing exceptional customer service.

Qualifications:

• Proven experience as a virtual assistant or in a similar administrative role.
• Fluent in English and Spanish
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in using communication and project management tools (e.g., Gmail, Canva, Monday, Honeybook).
• Ability to work independently and proactively, with a strong sense of responsibility.
• Experience in the web design or digital marketing industry is a plus.

Perks & Benefits:

• Commission Earnings: Earn a competitive commission for each successful sale.
• Flexibility: Enjoy the flexibility of a remote work setting, allowing you to work from home or anywhere
• Training & Development: Access to ongoing training and development opportunities to enhance your sales skills.